Terms & Conditions
1. Seller Information
Customer service email:
info@sheridansisters.com
Online boutique:
sheridansisters.com
2. Scope
These Terms & Conditions apply to all orders placed on the online boutique sheridansisters.com.
We ship across Canada.
By placing an order, you agree to these Terms & Conditions.
3. Products
Our boutique offers women’s clothing.
Product images and descriptions are provided for reference only. Due to screen settings, slight variations in colour or appearance may occur.
All orders are subject to product availability.
4. Pricing & Payment
All prices are listed in Canadian Dollars (CAD).
Prices include all applicable taxes.
No additional import fees apply.
Payments can be made using the available payment methods on our website.
5. Shipping
Shipping is available across Canada.
Estimated delivery time: 6–14 business days
Processing time: 1 business day
We are not responsible for delays caused by carriers, but we are always happy to assist with tracking your shipment.
6. Returns
You have 30 days from the date of delivery to return your order.
Return conditions:
- Items must be unused and in perfect condition
- Items should be returned, if possible, in their original packaging
- Hygiene products (underwear, swimwear) cannot be returned
7. Return Process
To request a return, please contact our customer service team and include your order number.
Email address:
info@sheridansisters.com
Once your request is received, you will be provided with further instructions.
8. Refunds
Once your returned item has been received and inspected:
- Refunds are processed within 14 days
- Refunds are issued using the original payment method
Return shipping costs are the responsibility of the customer.
9. Claims
If you receive a defective or damaged item, please contact us within 7 days of delivery and include photos.
We will offer a replacement or a refund.
10. Liability
The seller cannot be held liable for indirect damages, except where required by applicable consumer protection laws.
11. Governing Law
These Terms are governed by the applicable consumer laws of Canada for orders placed on sheridansisters.com.
